Legal Notice and General Terms of Sale

Privacy Policy and Legal Notice

Terms & Conditions of Leman Forest

Article 1: Access rights

The access to the site of Leman Forest is opened to any person who completely read and accepted without conditions the Rules of procedure and who satisfies all the conditions which are listed there.

Participants must therefore read and accept the Rules and Regulations in their entirety. Adult participants are responsible for the application of the rules by the minors they accompany.

The internal regulations are posted at the entrance of the site, they are also available on our website www.leman-forest.com/infos-pratiques or on request.

All participants agree to be insured for civil liability. All services must be paid in full by the day chosen for the activity in question, except in the case of groups where payment is delayed.

This payment can be made on the spot either in cash, credit card, gift vouchers, administrative order forms, bank transfer.

Article 2: Exclusion rights

Leman Forest reserves the right to exclude any person:

– Behaving in a way that is dangerous to himself
– Endangering the lives of others
– Non-compliance with any of the points of the Internal Regulations
– Having accessed the facilities without having paid the entrance fee.

Article 3 : Individual Reservation

The reservation allows the customer to be assured of availability on a time slot. In case of delay of the customer of more than 15 minutes, Leman Forest will not be able to guarantee the availability of the slot.

The customer will then have to wait for the next availability. He/she will not be entitled to any refund. No refund can be considered in the case where the customer is mistaken of date or hour being understood that it is this last one who enters himself the information or who reserves by all means by indicating to Leman Forest his choice of reservation.

If the customer wishes to change the date and time, he/she must notify us at least 24 hours before the initial date. If possible, the Leman Forest teams will do their best to find another date. If no date can be found, no refund can be claimed by the customer.

If the customer wishes to cancel within 24 hours before the initial date, he will not be entitled to any refund.

For groups of more than 20 people, reservations can be made by contacting us by phone at 04 50 76 74 74 or by email at contact@leman-forest.com.

Article 4 : Online sales

No withdrawal period: According to article L.121-20-4, 2° of the French Consumer Code, the right of withdrawal provided for distance selling is not applicable to contracts for the sale of accommodation, transport, catering and leisure services that must be provided on a specific date or at a specific time. For undated services, the Customer has a period of seven (7) clear days from receipt of the order confirmation to exercise a right of withdrawal, without having to justify his reasons or pay any penalty.

Article 5: Groups and Communities

At the customer’s request, an estimate is established and sent to the customer by mail or by post. The total amount of the service is calculated according to the expected number of participants on the day of the service. The reservation option is maintained for a period of 15 days.

In order to book the service, the client must send a deposit as indicated on the order form.

In case of cancellation of the service by the Customer, the conditions of refund are as follows:

– Full refund of the deposit if the cancellation occurs at least 15 calendar days before the event.
– No refund of the deposit paid if the cancellation occurs less than 15 calendar days before the event.

Article 6: Performance and duration of the service

The service provided by Leman Forest includes:
– The loan and installation of personal protective equipment (PPE)
– The description of the activity, the instructions for the use of the material and explanations at the beginning of the session (verbal or video)
– The application on an initiation course with validation by an operator.
– Advice and possible assistance during the session as well as the intervention of an operator on call of the practitioner

The rope course is limited in duration. The purpose of this limitation is to reduce the risks related to the fatigue of the participants and to avoid bottlenecks on the course.

For the big courses the duration is limited to 3 consecutive hours (and simultaneous).

For the Lutin and Bambino courses, the duration is limited to 2 consecutive hours (and simultaneous)

Article 7: Termination of activity in progress

Leman Forest can be brought to close all or part of the installations for any technical or meteorological reason in order to ensure the safety of the practising.

In the event that Leman Forest ceases operations while clients are in practice, two cases may arise:

– Leman Forest informed its customers, before the beginning of the service, of a risk of total or partial closure and the customer decided to practice in spite of this risk: in these conditions the customer cannot claim any refund nor complaint, he cannot claim a new free entrance nor a discount on a new entrance.

– The decision of total or partial closure intervenes after the beginning of the service: the people having practiced less than half of the time of loan will be able to claim a free entry in the 5 days which follow (or beyond 5 days if the slots of reservation are complete); the people having practiced more than half of the time, a discount with the prorata of the remaining time will be able to be required on the purchase of an entry in the 5 days which follow (or beyond 5 days if the slots of reservation are complete).

Article 8 : Prices

Park entry fees are posted at the park entrance and on the “Fees” page of the park website www.https://leman-forest.com/en/tarifs.

The price paid corresponds to a fixed price of duration which gives the right to practice the activity during a maximum time as detailed in article 6.

Article 9: discount coupons

To be valid, a coupon must be in effect (the year of validity is indicated on it). It is valid for a maximum of 1 voucher for 4 people per family or per group upon presentation of the voucher at the park reception. It cannot be combined with other discounts. The voucher is not refundable or exchangeable for another title.

Article 10: Disputes

Any complaint must be addressed to the customer service of Leman Forest according to the methods defined in the conditions of sale. After having referred the matter to the customer relations department and in the absence of a satisfactory response within 60 days, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures for referral are available on his website: www.mtv.travel

Any dispute will have to be settled in the Court of Thonon-les-Bains.